Privacy Policy

Information We Collect

When you use TraderMate AI, we may collect and store the following types of information:

• Account information (name, email address, account preferences)

• Subscription status and billing history

• Journal entries, voice transcriptions, and written notes

• Uploaded screenshots and images

• Imported CSV trade data

• Tags, playbook data, and custom vocabulary

• App usage and diagnostic information (e.g. feature usage, error logs)

• Device and browser information

How We Use Your Information

We use the information we collect to:

• Provide and operate the TraderMate AI service

• Process payments and manage subscriptions

• Generate AI-powered insights, summaries, and playbooks based on your journal and trade data

• Improve the platform and fix technical issues

• Respond to your support requests

• Send service-related communications (e.g. billing, product updates)

We do not sell your personal journal content or trading data to third parties.

AI Processing

TraderMate AI uses AI models to process your journal entries, voice transcriptions, trade data, and other inputs to generate summaries, coaching insights, and playbooks. This processing is performed on your behalf to deliver the core service.

AI-generated outputs are based on the content you provide and should be treated as informational only. Please review our Terms & Conditions for the full AI output disclaimer.

Third-Party Providers

To deliver the TraderMate AI service, we may share necessary data with trusted third-party providers, including:

• Payment processors (for subscription billing)

• Cloud hosting and infrastructure providers

• AI model providers (for generating insights and summaries)

These providers are engaged under appropriate data processing agreements and are only permitted to use your data to perform services on our behalf.

Data Storage & Security

Your data is stored securely using industry-standard measures, including encrypted connections (HTTPS) and access controls. We take reasonable steps to protect your data against unauthorised access, loss, or disclosure.

However, no internet-based service can guarantee absolute security. By using TraderMate AI, you acknowledge this inherent risk.

Data Retention

We retain your account and journal data for as long as your account is active or as needed to provide the service. If you close your account, we will delete or anonymise your personal data within a reasonable period, unless we are required to retain it by law.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict certain processing

To exercise any of these rights, please contact us via the Contact page. We will respond within a reasonable timeframe.

Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us via the Contact page on the TraderMate AI website.