Refund & Cancellation Policy

Subscription Cancellations

You may cancel your TraderMate AI subscription at any time through your Account settings or by contacting us directly.

Cancellation stops any future subscription renewals. Your access to the platform will continue until the end of your current paid billing period — you will not be charged again after cancellation.

Refunds

Subscription fees are generally non-refundable once a billing period has commenced, except where expressly stated otherwise or where required by applicable law.

We understand that circumstances vary. If you believe you are entitled to a refund, please contact us and we will review your request on a case-by-case basis. We aim to handle all refund requests fairly and promptly.

Free Trials

TraderMate AI may offer a free trial period for new subscribers. During the trial, you will have access to the features included in your selected plan at no charge.

If you do not cancel before the trial period ends, your subscription will automatically convert to a paid plan and you will be charged the applicable fee. You may cancel at any time during the trial period without charge.

Australian Consumer Law

Nothing in this policy limits, excludes, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable consumer protection legislation.

Under Australian Consumer Law, you may be entitled to a refund or remedy if a service does not meet the consumer guarantees provided by law. Please contact us if you believe this applies to your situation.

Contact

If you have any questions about cancellations, refunds, or this policy, please contact us via the Contact page on the TraderMate AI website. We will respond as quickly as possible.